Blog
Keep up to date on Treasury Management topics.
In an era where treasury management services are continuously evolving and you work at a small bank, you may find yourselves at a crossroads. The challenges are twofold: The first is to stay relevant and competitive in your business service offerings and the second is that treasury management...
One of the challenges as a Treasury Management Product Manager is finding new treasury management services to sell to your business customers. How to find new services? We have 20 ways to research new treasury management services for your customer base.
Customer Surveys: Conduct surveys to...
Ensuring the security of financial transactions is a top priority for business owners and financial managers, making fraud prevention an essential aspect of their operations. To address this need, we're spotlighting four services designed to prevent fraud. These services not only safeguard...
Managing risk in Treasury Management (TM) services is crucial, akin to credit management. TM services can pose credit risks similar to those encountered in loan facilities offered to business customers, among other risks. It's essential to perform risk assessments of these services and verify the...
Looking for a straightforward strategy to enhance customer satisfaction and service ratings for your Treasury Management clientele? Consider integrating closed loop ticketing into your operations. Closed loop ticketing is a sophisticated yet user-friendly automated process utilized largely within...
Each year, we take some time to do long term planning. By long term, we basically plan for 2-3 years out. Everything from finances to metrics – we look at them and set a goal. During our quarterly update meetings with clients (on the consulting side of our business), most of our clients set...
The age-old adage "What is measured is prioritized" holds more truth than ever. Identifying your Treasury Management department’s actionable numbers is the key to navigating this landscape. These are the specific metrics or data points that not only provide insight but also drive your...
One of the challenges we often see with Community Banks is that they haven’t yet segmented their marketing efforts into retail and business. Typically, they do some marketing for retail (auto loans, personal loans, checking accounts, and mortgages), but completely ignore marketing directly...
Always ask for feedback. This is one of the secrets to building a Treasury Management service your customers love. If you don’t ask them, you won’t know what you are doing wrong. Today, we’re exploring 5 creative ways to get business customer feedback.
Where to start? It starts...
You know that old saying “nothing happens until someone sells something”? Well, the cousin to that one is “sales activity leads to closed deals”. Sales 101 here.
Your Treasury Management sales team (anyone involved in selling TM deals) should have regular sales activity....
Your treasury management support team needs the right tools to properly support your treasury management business customers. From the right technology to the right access, everything works in harmony to create the right environment for your team to be successful.
What is the right environment?...
One of the best ways to get control over customer service issues is to drive accountability into your organization. Your Treasury Management customer support team is no different, and today, we dive deeper into what it takes to drive results and explore why a healthy customer service team starts...
