Blog

Finding and Retaining the Right People for Your Treasury Management Team is more than simply filling positions—it’s about finding those who can excel in specialized roles, drive results, and align with your bank's culture and goals. This is the second blog in our series, and we are...

Customer service is a cornerstone of treasury management success. If you’ve been struggling to find creative ways to boost customer service in your treasury management department, we have a straightforward strategy that can redefine customer service excellence: a one-two punch of responsive...

Maximizing treasury management profitability is essential in today’s competitive environment. One area that often goes unnoticed is the practice of waiving fees or offering special pricing on treasury management (TM) services. These practices can significantly impact your bottom line if not...

Fostering strong relationships with your business customers is essential for long-term success. Regular check-ins not only demonstrate your commitment to their success but also provide opportunities to identify their evolving needs and offer tailored solutions. In this blog, we'll delve into the...

In an era where treasury management services are continuously evolving and you work at a small bank, you may find yourselves at a crossroads. The challenges are twofold: The first is to stay relevant and competitive in your business service offerings and the second is that treasury management...

Looking for a straightforward strategy to enhance customer satisfaction and service ratings for your Treasury Management clientele? Consider integrating closed loop ticketing into your operations. Closed loop ticketing is a sophisticated yet user-friendly automated process utilized largely within...

Each year, we take some time to do long term planning. By long term, we basically plan for 2-3 years out. Everything from finances to metrics – we look at them and set a goal. During our quarterly update meetings with clients (on the consulting side of our business), most of our clients set...

The age-old adage "What is measured is prioritized" holds more truth than ever. Identifying your Treasury Management department’s actionable numbers is the key to navigating this landscape. These are the specific metrics or data points that not only provide insight but also drive your...

Always ask for feedback. This is one of the secrets to building a Treasury Management service your customers love. If you don’t ask them, you won’t know what you are doing wrong. Today, we’re exploring 5 creative ways to get business customer feedback.

Where to start? It starts...

Your treasury management support team needs the right tools to properly support your treasury management business customers. From the right technology to the right access, everything works in harmony to create the right environment for your team to be successful.

What is the right environment?...

One of the best ways to get control over customer service issues is to drive accountability into your organization. Your Treasury Management customer support team is no different, and today, we dive deeper into what it takes to drive results and explore why a healthy customer service team starts...

We've all experienced it: troubleshooting a customer's complaint about a misplaced treasury management service request that wasn't resolved promptly. Often, we discover the customer left the request with a lending team member late on a Friday. By Monday, when the team member reviews their...